This is something I should have really checked for, but didn't. I then found that Connectwise has 2 x services (LTService & LTSvcMon), but they were named after the MSP - not the software. Go to the Infrascale tab, and change settings in the Policy and MSI group as needed.OK, I think I have gotten to the bottom of it! Firstly I have disabled the ScreenConnect service, then uninstalled the spoftware from Programs & Features in Control Panel. These settings are also available when creating a custom MSI package in the Infrascale Dashboard ( Endpoint Backup › Downloads › Custom Backup Agent Installation Package). Integration allows you to configure the default backup account and policy settings to be used when deploying the backup agent and creating new backup accounts. Configure backup account and policy settings Optionally, you can also select Auto-install backup agent during onboarding to deploy the backup agent to each computer within the client, and to create new backup accounts for each user.įor existing Infrascale companies, information in the Infrascale Company (Client) Details and Policy and MSI groups is pulled automatically from the Dashboard. On the Infrascale tab, from the Infrascale Company (Client) drop-down list, selectĪn existing relevant company to match, orĬreate New to create and match a new company. On the Clients tab, right-click the name of a client, and then click Open. On the ConnectWise Automate server, open Automate Control Center, and go to Browse. Save the step changes, and then save the changes to the script.Īfter providing the integration credentials, you have to match the clients in ConnectWise Automate with the companies in the Infrascale Dashboard. In the Script ID drop-down list, select Backup and Recovery\Infrascale\Initial Infrascale Backup Agent Install. In the Function drop-down list, select Script Run. Right-click in the table of statements, and click Add.
Connectwise desktop client install install#
In the list of scripts, open Initial Software Install - Partner.
In the main menu, click Automation › Scripts › View Scripts.Ĭlick Scripts › _System Automation › Onboarding. To be able to automatically deploy the backup agent to the computers in ConnectWise Automate clients, you have to add an extra step to the ConnectWise client onboarding script: Pre-configure automatic backup agent deployment Restart any open Automate Control Center instances to apply the settings. In the Dashboard User box, enter your Infrascale Dashboard username.Ĭlick Save and close Automate Control Center. To get those, please contact Infrascale Support.
Connectwise desktop client install password#
In the Web API Password box, enter your API password.Ĭurrently, there is no automatic way to obtain API username and password. In the Web API Username box, enter your API username. Go to Config › Integration › Infrascale Plugin Configuration tab: On the ConnectWise Automate server, open Automate Control Center.Ĭlick System › Configuration › Dashboard.